This is a translation of the Brazilian Portuguese original. If the versions differ, the Portuguese version prevails.

Refund and Cancellation Policy

Last updated: November 1, 2026 · Version 1.0

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles customer service inquiries and returns.

1. Where you bought matters

2. Right of withdrawal: 7 days

For purchases made on the website, you can change your mind within 7 days and get a full refund (Art. 49 of the Brazilian Consumer Protection Code, or CDC).

• Annual plan with free trial: the 7 days count from the first charge, the one that comes after the 3 free days. If you cancel during the trial, nothing is charged.
• Weekly and monthly plans: the 7 days count from the purchase. On the weekly plan, this covers the whole week.
• Pix: the 7 days count from the payment.
• How to request it: the same way you bought (the “Manage subscription” link), in the app’s Settings, or by email. We confirm receipt right away.
• Consumers in the European Union: the withdrawal period is 14 days, as local law requires.

3. Free trial (annual plan only)

• 3 days with everything unlocked, on card, Apple Pay or Google Pay. There is no trial with Pix.
• We notify you the day before the trial ends that billing starts the next day.
• If you cancel before the trial ends, nothing is charged.
• The plan’s credits and the month’s Agreement only arrive with the first charge.

4. Plans without a trial (weekly and monthly)

You are charged on the day of purchase. The right of withdrawal in section 2 applies.

5. Pix payments

• Pix pays for the chosen period (week, month or year) up front, at the price shown before payment.
• There is no free trial and no automatic renewal. To continue, just make a new payment before the period ends.
• A Pix refund goes back to the account it came from.

6. Canceling after the 7 days

After the withdrawal period, you can cancel whenever you want, with no penalty: future charges stop and you keep access until the end of the paid period. There is no prorated refund for the remaining period.

7. Renewals

• The annual plan renews at the full price from the 2nd year on. Before each annual renewal, we send you an email at least 7 days in advance, with the date and the amount, and with the link to cancel.
• Weekly and monthly plans renew at the end of each period, until you cancel.
• If the price changes, we notify you before it applies to your next renewal.
• A renewal that has already been charged is covered by section 6, except in the case of an improper charge (section 11).

8. Credits

• Packs bought on the website: within 7 days of purchase, you can request a refund for the credits in that pack that haven’t been used yet, at their proportional value.
• Packs bought on the App Store or Google Play: follow Apple’s or Google’s rules.
• Plan credits are part of the subscription and have no cash value.
• Automatic returns: when a delivery fails, an action is undone in time, the other person doesn’t join within 7 days (Agreement and Before the Yes) or the AI fails, the credits come back as credits, automatically.
• If the subscription is refunded, the plan credits not yet used that month are removed; the credits you bought stay with you.

9. Plan changes

• If you have the Individual Plan and link your spouse, you move to the Couple Plan, and what you’ve already paid becomes a prorated discount.
• When you unlink, the plan stays with whoever paid.

10. App Store and Google Play purchases

For these purchases, Apple or Google is the one charging you, and refunds follow each store’s process:

• Apple: request it at reportaproblem.apple.com, signing in with your Apple ID, or through the Settings app on your iPhone.
• Google Play: request it through your Google Play account, in your order history, or through the Google Play Help Center.
• If you have any trouble, contact us (suporte@twobible.com) and we’ll help with the request.

11. Improper or duplicate charges

If there is a charge you don’t recognize or a duplicate charge, we refund the full amount. Contact us before disputing the charge with your card issuer: it’s usually faster. Support: suporte@twobible.com.

12. Purchases made by a minor

Purchases must be made by an adult. If a minor makes a purchase without permission, their parent or guardian can request a refund through our channels.

13. How to request a refund and timelines

• Channels: the “Manage subscription” link in the email, the app’s Settings, or suporte@twobible.com.
• Tell us the email used for the purchase and the approximate date. We never ask for your card number.
• We confirm receipt right away and reply within 5 days.
• Card, Apple Pay and Google Pay: the refund is issued through Stripe, which notifies your card issuer; the amount appears within 10 business days, plus your card issuer’s statement cycle.
• Pix: returned to the source account within 5 business days.
• Stores: within Apple’s or Google’s timelines.

14. Changes and contact

If we change this Policy, the new version applies to purchases and renewals made after the change, and we let you know in advance. Contact: suporte@twobible.com · Eagle Fire Digital LTDA, Brazilian company number (CNPJ) 54.995.320/0001-58

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